Overview
At Teta, we strive to provide the best AI-powered development experience. We understand that sometimes a service may not meet your expectations, which is why we offer a fair and transparent refund policy.Refund Eligibility
Refunds are available under the following conditions:Eligible for Refund
You may request a refund if:- Technical Issues: You experienced significant technical problems that prevented you from using the platform as intended
- Service Disruption: Major service outages or interruptions that affected your work
- Billing Errors: You were charged incorrectly or multiple times
- Feature Discrepancies: Advertised features were unavailable or non-functional
Usage Limitations
Due to the high computational costs of AI services, refunds are only available if:- Less than 5% of your plan’s tokens have been used, OR
- Less than 500,000 tokens have been consumed (whichever is lower)
- Pro plan (6M tokens): Refund available if used < 300,000 tokens (5%)
- Pro+ plan (12M tokens): Refund available if used < 500,000 tokens (capped)
- Max plan (50M tokens): Refund available if used < 500,000 tokens (capped)
Non-Refundable Situations
Refunds will not be issued in the following cases: ❌ Change of mind after extensive usage ❌ Usage exceeding the 5% or 500k token threshold ❌ Violation of our Terms of Service or Fair Usage Policy ❌ Account suspension due to abuse or misuse ❌ Requests made more than 14 days after the initial chargeWhy This Policy?
AI services incur substantial costs:- Computational Resources: Each AI interaction requires expensive GPU/TPU processing
- Model Access: Access to premium models (Claude, Gemini, etc.) has direct costs
- Infrastructure: Real-time preview environments, cloud resources, and data processing
- Operational Costs: These expenses are incurred immediately upon usage
How to Request a Refund
If you believe you qualify for a refund, follow these steps:1. Check Your Usage
Before requesting a refund:- Go to Settings > Pricing/Subscription
- Review your token consumption
- Verify you’re within the eligibility threshold (< 5% or < 500k tokens)
2. Gather Evidence
Prepare documentation of the issue:- Screenshots of errors or problems
- Dates and times of service disruptions
- Description of technical issues encountered
- Any relevant error messages or logs
3. Submit Your Request
Contact our support team: 📧 Email: support@teta.so Include in your email:- Your account email address
- Detailed description of the issue
- Evidence (screenshots, error messages, etc.)
4. Review Process
Our team will:- Review your request within 2-3 business days
- Verify eligibility based on usage and issue details
- Request additional information if needed
- Process refund if approved (5-7 business days)
Refund Processing
Approved Refunds
If your refund is approved:- Full refund to the original payment method
- Processing time: 5-10 business days
- Access to paid features will be revoked
- Unused tokens will be forfeited
- You may downgrade to the Free (BYOK) plan
Alternative Options
Before requesting a refund, consider:1. Downgrade Your Plan
If you’re not using enough AI interactions:- Downgrade to a lower tier
- Takes effect at next billing cycle
- No refund needed for current cycle
2. Contact Support First
Many issues can be resolved:- Technical problems can often be fixed
- Usage optimization tips can reduce token consumption
- Feature guidance can improve your experience
3. Use BYOK (Bring Your Own Keys)
If you’re unsatisfied with paid plans:- Switch to the Free (BYOK) plan
- Use your own API keys
- Full platform access (except preview environment)
Billing Cycle & Cancellations
Canceling Your Subscription
You can cancel anytime:- Go to Settings > Billing
- Click “Manage” to access the billing portal
- Cancel subscription
- Access continues until end of billing period
- No refund for remaining days
Automatic Renewal
- Subscriptions auto-renew monthly
- Cancel before renewal date to avoid charges
- Token limits reset on renewal date
Fair Usage Policy
To prevent abuse:- Multiple refund requests may result in account review
- Repeated cancellations and resubscriptions may be flagged
- Suspected abuse may lead to account suspension
- We reserve the right to refuse service to users who violate this policy
Special Circumstances
Technical Failures
If Teta experiences major technical issues:- We may proactively issue credits or refunds
- Affected users will be notified via email
- Compensation will be proportional to the disruption
Force Majeure
No refunds for issues outside our control:- Third-party API outages (Claude, Gemini, etc.)
- Internet service provider issues
- Natural disasters or acts of God
- Government restrictions or regulations
Contact & Support
Questions About This Policy?
📧 Email: support@teta.so 📖 Docs: docs.teta.soBilling Support
For billing-specific questions: 📧 Email: support@teta.soReport Technical Issues
Before requesting a refund, report technical issues: 🐛 GitHub: github.com/teta-so/teta/issuesPolicy Updates
This refund policy may be updated periodically. Changes will:- Be posted on this page
- Include an effective date
- Not affect pending refund requests
- Apply to purchases made after the update
Summary
Refund Eligibility: Technical issues + usage < 5% or < 500k tokens Request Window: Within 14 days of purchase Processing Time: 5-10 business days if approved Contact: support@teta.so We’re committed to your satisfaction while maintaining a sustainable service for all users.Questions? Contact support@teta.so